Frequently asked questions
What is the Return Policy?
We stand behind every piece we make.
If your order arrives damaged, defective, broken, or you receive the wrong item, we'll gladly offer a replacement or a full refund at no additional cost. Simply contact us within 48 hours of delivery with your order details and an unboxing video. Items must be unused and returned in their original packaging where applicable.
If you've changed your mind and wish to return a product that is not defective, you may do so by contacting our support team. Once the unused product is received and passes our quality inspection at our warehouse, we'll refund your order amount after deducting ₹200 to cover shipping and packaging costs.
As each piece is hand block-printed, slight variations in print, color, and texture are a natural part of the craftsmanship and are not considered defects.
Why is there a colour difference?
Our products are handcrafted, and slight variations in colour, texture, and finish are a natural part of the process. Ceramics are fired and glazed by hand, and fabrics are dyed using traditional techniques, which may lead to unique differences. These variations are not flaws but a reflection of the authenticity and individuality of handmade artistry, making every piece one of a kind.
When will I get my order?
All orders are handcrafted, quality-checked, and securely packed. Ceramics ship in 1–3 days, fabric items in 1–2 days. Standard delivery takes 3–7 days across India, with express options available. Once your order is shipped, you’ll receive a tracking link to follow its journey. Please note that handcrafted products may sometimes require extra time due to careful packing and handling.
Where are your products manufactured?
Our products are proudly handcrafted across India by skilled artisans. Ceramic tableware is crafted in Uttar Pradesh, known for its pottery heritage. Fabric and textile products come from Rajasthan, where hand-dyeing and weaving traditions thrive. We also work with artisans in Kashmir for intricate embroidery. Every piece reflects regional craftsmanship and centuries-old artistry.
How much does shipping cost?
Seamless shipping at your service! We charge a small shipping fee, making your shopping journey smoother than ever!
Online Payments > 500: Free Shipping
Online Payments < 500: INR 50
COD Payments: INR 100
