Returns & Refunds

1) We pack our products with a lot of care and love so that they reach our customers safely. In the unlikely event that your merchandise arrives damaged, defective, broken, or you receive an incorrect product, please email us within 48 hours of delivery with your order details, clear photographs, and an unboxing video. Once verified, we will offer either a replacement or a full refund, based on your preference and product availability. We aim to resolve such requests within 2 working days.

2) As thoughtfully as our designs are created, sometimes they may not be the perfect fit for your home. For such instances, we do accept returns as a service. Return requests for non-defective products must be raised within 3 days of delivery. Please clearly mention the items you wish to return. In case you are partially returning an order, please hand over only the items being returned to the pickup agent.

a) Returned products must be unused, unwashed, and in their original condition with all original packaging, tags, and accompanying documents intact. Once the returned product is received at our warehouse and successfully passes our quality inspection, you may choose either:

• A refund to your original payment method, after deducting ₹200 towards packaging and shipping charges; or

• Store credit for the full value of the returned product, with no deduction. Store credit will be valid for 3 months from the date of issue and can be redeemed on any purchase from our website.

Any shipping charges paid while placing the order are non-refundable.

b) If the returned product is found to be used, damaged, missing original packaging, or otherwise not in resalable condition, we reserve the right to reject the return and no refund or store credit will be issued.

3) We require all returned items to have their original packing. The merchandise must be unused and in the same condition in which you received it. Please ensure that the product is securely packed before returning. All original papers, tags, and accessories (if any) should be returned with the product.

4) We aim to process all approved returns within 10 days of receiving the returned product at our warehouse. If you have any questions about your return, feel free to reach out to our Customer Service team at hello@khuskhushome.com or on WhatsApp at +91-9873164835.

5) All return requests must be approved before processing. Our team must receive and approve your return request via email or WhatsApp before a return is initiated. Once your request is received, it may take up to 48 hours for our team to respond.

6) Once your returned product has been received and successfully passes our quality inspection, we'll process your chosen return option. If you selected a refund, we'll refund your original payment method after deducting ₹200 towards packaging and shipping charges. If you selected store credit, you'll receive the full value of the returned product as a store credit voucher, valid for 3 months from the date of issue.

For products that are damaged, defective, broken, or incorrectly shipped due to our error, we'll provide either a full refund or a replacement, at no additional cost to you.

7) Orders cannot be cancelled or altered after 4 hours of being placed. Once an order has been packed or shipped, it cannot be cancelled. Refusal to accept a shipment will be treated as a return. For prepaid orders, the applicable packaging and shipping charges may be deducted from the refund. For COD orders, we reserve the right to deny future COD orders. We are a small business and appreciate your understanding.

8) In rare cases, your pincode may not be serviceable for reverse pickups by our courier partners. In such situations, the return pickup can only be scheduled once the location becomes serviceable, or we may request you to arrange self-shipping after prior approval.

9) We ship many orders every day, and missing products or theft in transit is extremely rare. If you believe your parcel has been tampered with, please contact the Khus Khus team via email or WhatsApp immediately and record an unboxing video before opening the package. All our parcels are sealed with Khus Khus tape, which should be intact upon delivery. If you receive a delivery confirmation but have not received your package, please notify us within 24 hours of the delivery notification.

10) Khus Khus uses third-party courier services and is not liable for delays caused by courier partners or unforeseen circumstances. Delivery timelines shared on the website are estimates. If your order is time-sensitive, please contact our Customer Service team before placing your order.

11) We aim to resolve all concerns fairly and amicably because we want the best for your home. However, in the unlikely event that a dispute cannot be resolved despite our best efforts, the jurisdiction for all disputes shall be New Delhi, India.

12) Our pieces are artisanal and hand block-printed. Slight variations in print, texture, color, size, or finish are a natural part of the handcrafted process and are not considered manufacturing defects. These unique variations are what make every piece one of a kind.

13) For bulk, customized, or made-to-order purchases, the above return and refund policy does not apply. Returns or refunds for such orders will be considered on a case-by-case basis.

14) We reserve the right to deny repeated or excessive return requests from the same customer or for the same order where misuse of the return policy is suspected.

All returns, refunds, replacements, and quality inspections are carried out at the discretion of Khus Khus. Our goal is always to provide products you'll love and a shopping experience you can trust.