1) We pack our products with a lot of care and love so that it reaches our customers safely. In the unlikely event that your merchandise arrives damaged, please send us a photo of the damaged product and box within 24 hours of receiving your order. We will resolve this within 2 working days for you.
2) As thoughtfully as our designs are created, sometimes they may not be the perfect fit for your home. For such instances , we do provide returns as a service. We accept returns only up to 3 days post delivery of the order. We would request you to clearly mention the items you wish to return. In case you are partially returning an order, please hand over only the partial order to the pickup agent.
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a) The return will be processed without any charge. We will pick up the product(s) from your doorstep and once it is picked up from your doorstep, we will issue a store credit for the value of items returned so that you can shop for anything else on our website. Shipping charges (if any) paid at the time of placing the order are not refundable. We reserve the right to deny a free return if a previous COD order has been canceled at doorstep.
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b) We reserve the right to deny a return or to charge for the return if multiple returns have been initiated from the same account.
3) We would require the returned items to have their original packing. The merchandise must be unused and in the same condition that you received it. Please ensure that the product is securely packed before returning. We would also require all original papers to be returned with the product.
4) In rare cases, it is possible that the pincode might be unserviceable by our courier partners (Delhivery and Shiprocket) for returns. In such cases, the reverse pickup can only be done once the pincode becomes serviceable again.
5) We ship many orders in a day and a missing products or theft in transit is extremely rare. In case you feel your parcel has been tampered with, please reach out to the Khus Khus team on email/WhatsApp as soon as possible and take a video before opening your box. All our packages are secured with the Khus Khus tape and it should be in place when you receive it. In case you receive an SMS stating the order has been delivered and you have in fact not received the parcel, please reach out to us within 24 hours of receiving the successful delivery email/SMS.
6) Khus Khus uses 3rd party courier services and is not liable for delays in shipping. We share approximate number of days required for delivery. We also extend the best support possible to ensure that the products reach customers as soon as possible. For any time-sensitive orders, please reach out to the customer service team.
7) Orders cannot be cancelled/altered after 4 hours of placing the order. Once an order is packed/shipped, it cannot be cancelled and will be treated as return if there is non acceptance. For COD orders, we reserve the right to deny future orders. In case of prepaid orders, we will reserve the right to charge 2 way shipping costs. We are a small business and request your cooperation with the same.
8) We aim to process all returns within 10 days. The product should be ununsed and undamaged for the return process to be successful. If you have any questions about your return, feel free to reach out to the Customer Service team at khuskhusliving@gmail.com or on WhatsApp at +91-9911008641.
9) Return requests have to be approved before processing. The team must receive and approve your return request by email or text or WhatsApp. Once your request is received, it may take 48 hours for the team to get back with or without an approval.
10) Once returns are received by us and clear our quality checks, you will receive store credit/voucher which you will be able to redeem in your next purchase. The voucher can be use anytime in the next 3 months without any limitations.
11) We aim to process all disputes very amicably. This is because we want the best for you home. In case there are any disputes which are not resolved despite out best efforts, the jurisdiction for the disputes shall be New Delhi, India.
12) Our pieces are artisanal and hand-crafted, which means slight variations in texture, color, or size may occur. These are not flaws, but natural marks of the making process- each one a reflection of the artisan’s hand, and what makes every creation beautifully unique.
14) For bulk orders or customized orders, the above policy does not apply. Returns will be discussed on a case by case basis for such orders.
15) We reserve the right to deny repeated returns for the same order.
All returns and quality checks are at the discretion of Khus Khus, but rest assured, our aim is always to bring only the sweetest touch into your home.